FAQ Sitters & Families
FAQ Sitters & Families
How old do I need to be to sign up as a sitter?
You can sign up as a sitter if you are at least 16 years old.
Can I sign up as a sitter if I do not have any sitting experience?
If you wish to sign up as a sitter without having any sitting experience we expect you to have an outspoken affinity with children and (baby)sitting and an education which illustrates such affinity, plus at least 2 references which speak of said affinity. We also ask every sitter who signs up to present a Certificate of Good Conduct, since good conduct and trustworthiness are key to us and to the parents who entrust their children to our sitters.
What do I need to do if I want to sign up?
You can easily sign up online, by clicking on ‘sign up as a sitter’ on our Homepage or by clicking ‘signup sitter’ on the subscription page. The online sign up procedure consists of 3 simple steps: you fill in the personal information we ask you to fill in, you fill in two references and you schedule an appointment for our introductory meeting. (Simply follow the instructions online; it’s all very clear and simple.) Once you have sent us your data we will send you a confirmation of your sign up and of the scheduled appointment for our introductory meeting. If the outcome of the introductory meeting and our checks of your references are satisfactory and positive and you have shown us your Certificate of Good Conduct, we will allow you access to our platform, where you can then create your personal sitter’s profile and upload your personal video. From that moment on parents can book you as a sitter.
Is a job interview part of the procedure?
Yes, it is, but we prefer to call it an introductory meeting. Once you have signed up as a sitter we do want to meet you in person because we want to know and see who you are and we wish to hear about your experiences, in person. The introductory meeting also gives you the chance to learn more about Crème de la Crème, which will help you determine whether you really want to commit yourself to our platform or not.
Why do I need to have a Background check?
Having a background check illustrates that you have never done anything which would clearly and seriously make you unfit as a sitter. This, to us, is of utmost importance since parents entrust you with their children.
Why do I need to pay for a Background check?
Because it is a document about you and which is strictly personal. The cost of it is an investment in yourself, for a certificate which can be useful, for you personally, on multiple occasions. Moreover, a sitter who is willing to pay and passed background check. Is showing that (s)he takes the tasks and responsibilities of the sitting job seriously.
I do not have a First Aid certificate. Is that a problem?
No, that’s not a problem. During the introductory meeting we will ask you to take a First Aid knowledge test which allows us to understand what you do and what you do not know about providing First Aid and things related to that. Before we give you access to our sitter’s platform we will provide a First Aid chart (with lots of useful information on it) which you can keep and in the near future we will offer a First Aid course, specifically designed for our sitters.
Is my personal profile safely stored?
Yes. All profiles are safely stored and protected, will only be used for our platform and are only visible to parents who have a subscription to our sitter service.
I am trying to upload my video but it doesn’t work. What should I do?
Please try again; sometimes an upload attempt fails and this can be due to many reasons that have nothing to do with our platform. However, in case your attempts to upload your personal video keep failing you can contact us by sending an e-mail to email@example.com.
My personal video is not visible. What should I do?
Refresh the page. If after refreshing the page your video is still not visible you can contact us by sending an e-mail to firstname.lastname@example.org.
Am I free to decide how many hours/days a week I am available for bookings?
Yes, that’s entirely up to you. Your personal profile page contains a section where you can indicate/specify your availability. We ask you to be clear and honest about the information you provide in that section, so as to avoid any misunderstandings regarding your availability.
Can I change the information I have provided upon signing up once I have signed up?
Yes you can. In your own sitter’s profile (which you will get access to once we have decided to allow you access to our sitter’s platform) you can change/modify your information if/when needed.
I am a sitter with an online sitter’s profile on your platform but I am going on a holiday and will therefore be temporarily not available. What do I need to do?
In the availability section of your personal profile page you can indicate when you are not available. Parents who are interested in booking you will then see that information.
What if the sitting session exceeds the amount of time scheduled or does not fully cover the amount of time scheduled?
When a sitting session exceeds the amount of time scheduled you will get paid, by the family, for the extra time. When a sitting session does not fully cover the amount of time scheduled you should in principle be paid for the time scheduled, regardless of an ‘early ending’.
What if I receive multiple requests for the same hours on a specific day?
In case of multiple requests for the same hours on a specific day you are free to choose which request to accept and which one(s) to decline. Please make sure to inform the family/families whose request(s) you decline in time and in an appropriate manner.
What if I do not receive requests/bookings?
Make sure the information on your sitter’s profile page is always complete and correct, the information regarding your availability is always up to date and your personal video in which you introduce yourself to the parents is of good quality and positive content. Unfortunately we cannot guarantee that you will be booked every week. What we can do, and do, is do our best to make sure your personal profile can be seen by as many families as possible.
I no longer want to work as a sitter and wish to have my profile deleted from your platform. How do I make that happen?
If you no longer wish to be part of our sitter’s platform you can send an e-mail to email@example.com in which you inform us about your decision. We kindly ask you to inform us about your reason(s) for no longer wanting to be part of our platform and will want to know per when you will no longer be available. Once we have received your e-mail we will contact you and, after that, delete your personal profile from our platform.
What are the tasks of a sitter?
Among other things: pick up the child(ren) from school, play with the child(ren) inside or outside and carry out simple household chores such as preparing something to eat and unloading the dishwasher. The main task of our sitters is: making sure that the children are in good hands and are having a nice time.
Do the sitter’s tasks differ from family to family?
Most probably: yes, since every family is different. What a specific family expects of you is specified in the family’s online profile on our platform.
Will my travel expenses be paid?
The families have no obligation to pay for your travel expenses. If the distance you have to travel is significant and leads to high travel expenses you can choose to ask the family if an agreement on travel expenses can be made.
The family that booked me is not at home. What do I do now?
If there is nobody home when you arrive, try and contact the family by phone. In case nobody answers and you cannot reach them, you can contact us by phone so we can discuss what to do in that specific situation.
Can I take the child(ren) to a playground, a petting zoo/children’s zoo or an fun park?
If you wish to take the child(ren) somewhere, always ask the parent’s permission before doing so.
Will the parents pay me back (the) expenses that I make for their children while sitting?
This is something that needs to be addressed before you make any expenses during sitting hours. We suggest you talk about this with the parent(s) before your sitting session commences, so as to avoid confusion or lack of transparency.
Who can I/should I contact in case of an emergency during my sitting hours?
That depends on the situation. In case of life threatening situations: always FIRST and immediately call the alarm number, 999 or 112. 112 is the European emergency number which can be dialled when immediate intervention of emergency services is required. After having called the alarm number, you call the parent(s). In situations that are not life threatening you contact the parent(s). When necessary you can always contact someone of the Crème de la Crème team by phone, numbers: 06-40 83 35 51
What if I have had an unpleasant or negative experience with a family?
We ask families and sitters who wish to review and/or rate their experience to always be honest and sincere when doing so. In case a sitter or a family publishes a negative review or rating we will immediately contact both the family and the sitter.
Am I insured while sitting?
Crème de la Crème does not provide an insurance for the sitters who offer their sitting services on the Crème de la Crème platform. Crème de la Crème’s role is strictly an intermediary one and Crème de la Crème cannot be held accountable or responsible for material and/or immaterial damage, of any kind, which the sitter can be held accountable or responsible for. It is the task and responsibility of the families and the sitters to obtain an appropriate and/or necessary insurance policy with coverage for legal liability and casualties.
Can I publish/share photographs/videos of the child(ren) of the family who booked me on social media?
No, you are not allowed to do that. NO photos and/or videos of the child(ren) can be published or shared on social media. The privacy of the child(ren) must always be respected and protected.
How do I pay the sitter?
At the end of the sitting session we will send you an e-mail containing a clear overview of the amount due for the sitter service provided and a hyperlink that you can use to pay the sitter’s fee (clicking on the hyperlink will bring you to a secure online payment application). We will forward (transfer) the entire amount we receive from you to the sitter within 2 working days.
Can I book the same sitter on multiple occasions?
Yes, you can. Our online system’s search engine shows you exactly which sitters are available on the day and hours of your choice. If your favourite sitter is available the day and hours of your choice you can book the sitter.
How can I look for a sitter in my area?
Once you have signed up and confirmed your subscription we give you access to our online platform where you can use our online search engine to find a sitter in your area. Insert your zip code and city and the search engine will show you an overview of the sitters in your area.
Can I cancel an already scheduled and confirmed booking?
Yes, you can. If you cancel prior to 24 hours to the start of the scheduled and confirmed sitting session the cancellation is free of charge. If you cancel less than 24 hours prior to the start of the scheduled and confirmed sitting session but not within 2 hours to the start of said sitting session 1 time the hourly rate of the booked sitter will be charged and needs to be paid to the sitter. If you cancel within 2 hours to the start of the scheduled and confirmed sitting session 2 times the hourly rate of the booked sitter will be charged and needs to be paid. When you cancel less than 24 hours prior to the start of the scheduled and confirmed sitting session we will send you an e-mail containing a hyperlink which you can use to pay the amount due (clicking on the hyperlink will bring you to a secure online payment application). We will forward (transfer) the entire amount we receive from you to the sitter. This way, the sitter is at least partially compensated for the time that was scheduled for sitting. Crème de la Crème does not charge cancellation fee.
Is the hourly rate of the sitter lower or higher in case of less/more children?
Information on the hourly rate(s) of a sitter can be found on the personal profile page of the sitter. When a sitter has chosen to work with different hourly rates for different numbers of children, you will find this information on the sitter’s personal profile page.
How do I contact the sitter?
On the personal profile page of the sitter of your choice you will find a button which enables you to send a message to the sitter/chat with the sitter.
How can I change/modify the information in my personal profile space?
Once you have signed up and confirmed your subscription we send you an e-mail containing your personal access codes. These codes allow you to access your own personal profile space on our online platform. In your own personal profile space you can change/modify your information at any time you wish to do so.
I have been trying to change/modify my information in my personal profile space but to no avail. What do I do now?
You can contact Crème de la Crème by sending an e-mail to: firstname.lastname@example.org.
What will my address information be used for?
Your address information will be used for purposes related to our internal administration and will be used by the online system that is part of our sitting service platform which includes a search engine that allows you to find sitters in your area (based upon your address information). The information you choose to show on your personal profile page on our platform is only visible to Crème de la Crème, yourself and the sitters who present themselves on our platform.
How do I know my booking is confirmed?
You will receive a confirmation of your booking by e-mail.
Can I book a sitter at short notice?
Yes that is possible if there is a sitter available for the day and hours of your choice.
When does the day rate/evening rate apply?
The day rate applies from 7.30 AM to 7.30 PM. The evening rate applies from 7.30 PM tot 7.30 AM.
Is the sitter fee/the sitter’s hourly rate inclusive of VAT?
Yes, VAT is included in the fee/hourly rate.
How do I cancel my subscription (if I wish to do so)?
If you wish to end your subscription you can send an e-mail to email@example.com. If you do so, we would like to know your reason for cancelling/ending your subscription.
Will I get a refund if I cancel/end my subscription before the end of the 3 months/12 months that I have gotten a subscription for?
It is not possible to get a (partial) refund.
What is the maximum number of hours I can book a sitter for per booking?
A sitter is allowed to work a maximum of hours a day.
How does Crème de la Crème screen the sitters?
Before a sitter is allowed access to our online platform the sitter needs to provide 2 references, has to successfully pass a job interview (which includes a test on knowledge of First Aid) and needs to request and obtain a Certificate of Good Conduct. Only when the references are positive, the job interview is successful, the sitter has at least a basic knowledge of First Aid and a Certificate of Good Conduct is obtained will a sitter be allowed access to our platform.
What if I am not satisfied about a sitter?
We ask families and sitters who wish to review and/or rate their experience to always be honest and sincere when doing so. In case a family or a sitter publishes a negative review or rating we will immediately contact both the family and the sitter. If we have reasons to doubt the work ethics and/or behaviour of a sitter said sitter will immediately be banned from our platform.